1 star because I had to! Customer of Southern Propane Gas -aka- United Propane Gas for 15 yrs. July 2013 Pre-Booked 500 gal. of propane from Southern Propane Gas. Took a partial delivery on 10/21/2013 (307.59 gal.). Called on 01/17/2014 and asked for delivery of the remaining 192.41 gal. No indication given that there was a problem honoring our request. 2 weeks today, still no delivery. Called all day 01/27/2014 no answer, no message and no way to leave a message. Called again on 01/28/2014, after sending an email to Ken Walker, Manager at UPS (pleading for his help as my family is dealing with the flu and we've already turned 1 of our 2 heaters off to conserve) we were able to finally reach someone at the Columbia, TN office. Was told by Amanda Sanders the driver would be in our area either 01/29/2014 or 01/30/2014. 01/29/2014 came and went, no delivery. Contacted both the Columbia, TN office and Mr. Ken Walker via email on 01/30/2014 wanting confirmation of a 01/30/2014 delivery. Received this email from Amanda Sanders (Columbia office) at 3:30 pm on 01/30/2014 ...
"I’m sorry that I haven’t got to return your call do to high volume of call orders coming in . The driver was going to come out your way yesterday when his truck messed up and he had to come back into shop. We are trying really hard to get to everyone and I want to apologize for the inconvenience. I know that when I talked to Mr. *** Tony did tell me he would be there either Wednesday or Thursday but since that happen with his truck I’m really not sure at this moment when he might be in your area and I don’t want to lie to you as soon as I find out when he might be in your area I will give you a call or a email whichever you would like. I would like to Thank you for understanding in this matter. Thank you , Amanda Sanders
STAY AWAY FROM UPG ... find a HONEST, REPUTABLE company to purchase from. This company will only TAKE YOUR $$$ and hold your propane HOSTAGE! ASK IF THEY ARE ASSOCIATED WITH UNITED PROPANE GAS THEY HAVE LOTS OF ALIAS
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