Our furnace conked out on the coldest night of the year (Jan. 5 and 6). Bonfe's told us a technician would arrive at 7 a.m., and Jake N. showed up right on time; he may have even been a little early, which was great. He quickly diagnosed the problem and told us that it would require replacing a part -- a part that he already had in stock in his van. After making the repairs, he told us what we could expect over the next few hours as the furnace worked to catch up to its thermostat setting. Jake N. was prompt, friendly and professional. Thank you so much!
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