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Was respectful and efficient - Review by Guest | Bruno Air Conditioning

Bruno Air Conditioning

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Was respectful and efficient 9/30/2013

I especially liked how he respected my saying "no" to purchasing additional services. In the past, the techs always have given me a hard time and I was getting really tired of it. I thought that Chris was fine but I don't like the general company tactics that are taught to all of your techs. I would hate to work for a company that promotes the "hard sell" approach to customer service. My big question is why, when you purchase a brand new A/C unit, should it ever continue to need endless additional purchases. Surely this should all be offered and included at the time of purchase. I feel like I've practically purchased this unit twice! more
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Owner response
Owner response 10/2/2013
Dear Sue, The thing that customers love about us is often the thing that they dislike about us. We're super thorough! We constantly find things that other contractors don't because we don't rush our techs. When our techs find a problem or deficiency they treat it seriously. They see disasters every day that are a result of neglected machines. It's a catch 22! Customers have been upset when we were not firm enough and it resulted in irreversible damage to their air conditioner. Others say that we were too firm. As hard as we try, we're not perfect communicators so I can understand your feeling pressured. I'm sorry we made you feel that way. If our technician recommends something, please remember that he's only speaking what his eyes have seen. If he offers a product or solution to a problem, please remember that we did not create or manufacture that product. The market demanded it be manufactured for that problem. We simply find the right products for the problems our customers face, and inform them of how to fix and prevent these problems from causing them future discomfort. Thank you for you business, your trust, and the compliments you gave our technician Chris! With Gratitude, Gene Slade, Jr. Air Genie Air Conditioning Co.
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