I'm not going to say this is the best or worst moving company as honestly I haven't had a ton of experience hiring movers. I will say initially dealing with them on the phone was a relatively painless experience. My only major gripe was that I was told that our move was the last on their list as they made their way to Chicago (which in turn means you'll be one of the first to actually get your stuff delivered). This turned out to be the complete opposite. They showed up with a completely empty truck and we quickly realized we were the first on the list, and the last to actually receive our things, and thus sat in our new apartment for about 4-5 days waiting on our stuff to arrive, which it finally did at around 9:00 PM. Trying to get any information on when we would actually get our stuff during that time became even more of a hassle as everyone seemed to just get really defensive when I would ask and quickly remind me that they never guaranteed any kind of a date in the beginning (which is true, they will give you a general time-frame of about a week when scheduling your move, but a big part of us going with them was the salesman assuring us that we would have our stuff within a day or two of arriving at our new place). We also were given an estimate on the weight of our move (which determines the price they give you) which was grossly under what it actually came out to be and ended up costing me a good deal more in the end. I won't fault them for this though as we run a printmaking studio from our house and materials and supplies are next to impossible to realistically catalog with any degree of certainty. I will say too that in both cases the movers they sent were great, worked amazingly fast, and were courteous and helpful throughout the entire process. All in all, with the exception of sitting on the floor of our apartment wondering when we'd ever get our things, that they're a good moving company, and for the most part very responsive and helpful.
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