I don't understand why people will tell you what they think you want to hear and they don't mean a word of what they say. The first week in April I called to inquire about the paper being thrown in my yard instead of put on my mail box which is a good distance from my house and on a busy highway. I was assured that the paper would be delivered to my house and it was not so I called and talked to someone about it and was told a completely different story about the paper being put on my mailbox so I cancelled the subscription on 4/25/13. I was told that I would receive a full refund in 4 to 6 weeks and it has been 9 weeks now and I still don't have my refund check. I called June 14th and was told by a lady that she could not find my name or address on file and she would talk to her supervisor about it and they would call me back. I ask her was she sure and she promised that I would receive a call within 24 to 48 hours and now it has been over 72 hours and no call. So much for promises. I took out the paper in good faith because of what I was told and used my credit card to pay for it so I do have proof that I did subscribe to the Birmingham News and will gladly furnish that proof. It is a shame that an old reliable company such as the Birmingham News has gotten so bad that they can not keep their word nor their promises and even loose names and addresses of customers.
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