The customer with the Mustang emailed me and requested that the film be removed from his vehicle before I even had a chance to see the questionable areas he mentioned. He stated in the email also that he was fine without a refund on the tint job and that he just wanted the tint removed, not replaced. This didn't seem right to me because I always look at any questionable areas and replace the film if necessary.
When he brought the vehicle up to have the tint removed the bubbles that the customer mentioned were water bubbles that had to dry out and took longer because of the cold temperatures outside. There were a few white specs or in the review what was called "debris" in the application. It was explained that these specs are from dust that is constantly in the air which is to be expected since we do not live in a dust/dirt free environment. I do take the best precautions to minimize any dirt/dust being trapped in the application process but a couple of specs are normal and usually unnoticeable.
I figured in this situation the only solution to make the customer happy was to remove the film as he requested. I have been in business for 15 years and do stand behind my work. I have over 10,000 customer I have provided quality work for but unfortunately this was the first customer in 15 years that made the request to have all of the film removed from his vehicle without giving me a chance to correct any problems. For this reason i am "sorry".
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