Zero stars. I was charged for insurance and roadside service which is an extra charge. The woman at the desk ask if I wanted these extra services, I said no, in turn she told me to intial on the invoice. What she did not tell we that she was having me intial to 'agree' to pay for the fees not 'decline' the fees. She knew I was on military orders so she figured AVIS could get extra money (federal money) and no one will get harmed. The service was crap and on top of that these people are ripping off the tax payers!!!!!! Do not use AVIS they are a bunch of crooks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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