This place is a complete ripoff, and I have to say that I am in great shock and dissappointment given all the positive reviews. This place is not only a ripoff, the owner, Sam, was VERY rude to me. After research, I found cheaper quotes from other autoshops and called Professional fleet services with this information asking how much they were charging for labor, and Sam told me, "I have to charge that much to run this business and if you want to fix it yourself than go ahead". I was shocked given what I was expecting out of this shop. Here's the story. I took my car in to get checked because it was having electrical problems. PFS called me 4 hours later stating that the alternator was the problem and gave me a 399 dollar quote. I felt this was high, so I decided to do some research, and called 3 other mechanics with my car make and model and all of them said 200-300 installed. I checked the part price and it was $95 at autozone (and about one hour of labor). I called PFS with this information and decided not to get my alternator fixed there because they would not go any lower than about 400. I later went to get my car and they charged me 40 bucks for checking the battery and alternator which I know only takes a few minutes. (they DID NOT inform me of this charge earlier). I found this to be ridiculus. I ended up having my coworker fix it (although if the coworker was not able to fix it, I would have went with one of the cheaper auto shops). I thought this was going to be my mechanic, but it ended up being the worst experience I have ever had with any mechanic. Sam, you have permanetely lost a customer, and others in Lansing will know about this bad move you have done. Please at least be professional and friendly when talking to customers...that is half of it. I wouldn't be as angry if you were at least nice and explained why the quote was so high. At this point, PFS is just another mechanic trying to scam a naive college kid out of a bunch of money.
more