Pfs Auto Repair

This place is a complete ripoff, and I have to say that I am in great shock and dissappointment given all the positive reviews. This place is not only a ripoff, the owner, Sam, was VERY rude to me. After research, I found cheaper quotes from other autoshops and called Professional fleet services with this information asking how much they were charging for labor, and Sam told me, "I have to charge that much to run this business and if you want to fix it yourself than go ahead". I was shocked given what I was expecting out of this shop. Here's the story. I took my car in to get checked because it was having electrical problems. PFS called me 4 hours later stating that the alternator was the problem and gave me a 399 dollar quote. I felt this was high, so I decided to do some research, and called 3 other mechanics with my car make and model and all of them said 200-300 installed. I checked the part price and it was $95 at autozone (and about one hour of labor). I called PFS with this information and decided not to get my alternator fixed there because they would not go any lower than about 400. I later went to get my car and they charged me 40 bucks for checking the battery and alternator which I know only takes a few minutes. (they DID NOT inform me of this charge earlier). I found this to be ridiculus. I ended up having my coworker fix it (although if the coworker was not able to fix it, I would have went with one of the cheaper auto shops). I thought this was going to be my mechanic, but it ended up being the worst experience I have ever had with any mechanic. Sam, you have permanetely lost a customer, and others in Lansing will know about this bad move you have done. Please at least be professional and friendly when talking to customers...that is half of it. I wouldn't be as angry if you were at least nice and explained why the quote was so high. At this point, PFS is just another mechanic trying to scam a naive college kid out of a bunch of money. more

I have a ton of great things to say about Professional Fleet Services. Sam is the type of mechanic you always hope to have but rarely find. Beyond doing good work, he’s really accessible to his customers. I’m not the mechanically-inclined type, so that means I don’t always understand car problems at first. Sam is great at explaining why work needs to be done, and why it costs as much as it does. I’ve recently gone through a ton of costly repairs to keep a car on the road until it’s paid off, and I’ve never once felt Sam was overstating my repair needs. This place is quick, reasonable, and friendly. You can’t ask for more in a car repair. more

Your fast response and timely communications in fixing our car was a very enjoyable experience! Explained the problem in easy terms to understand and fixed our car for a much lower price - Fast! We will be using Professional Fleet for all our future car needs! Professional Fleet saved us at least $800 from a previously quoted estimate at a well known car repair shop - Awesome Experience - Thank You Professional Fleet!!! Honest & Caring! Excellent Service! Value pricing! Fast repair! more

They really know what they are doing at this repair shop. The work on my car was done "good and plenty." A very good job and plenty fast to get me back on the road. The staff is friendly and caring. more

Good: Sam was pleasant to deal with. He got my vehicle in the next day (on a Saturday) and repaired the tie-rod that same day. Gave the vehicle a complete check and made a few suggestions without being pushy and trying to sell me anything. The cost was very reasonable. Bad: Nothing bad that I can say. Improvements: None. Other: I would definitely recommend them. more

I switched to Professional Fleet Service after unhappy (read: dishonest) dealings from another Lansing garage. In short, they were recommending work that was unnecessary, and doing a poor job with repairs. I went to PFS, and found Sam a darned hard worker, honest, and willing to go the extra mile to provide you what you need -- without trying to coax more out of you. I recommend him, recommend his garage, without qualification. more

Very satisfied with the service received at Professional Fleet! They are very friendly, quick, and provide great service at a reasonable cost. If you give them a shot, I am sure you will be very pleased and happy about the way your car is serviced! more

I felt like they cared for me like family. They did a great job and wanted me to know how to best take care of my car. I would trust them with any car care for me. more

When I had my car in for service I felt they really cared, like family. They took great care in their work and wanted me to know the best way to care for my car. I know I can trust them to do the right thing for me like we were family. more

Professional fleet does great work on cars. The owner Sam is always nice and he always get my car fixed fast. more

We first met Sam at a BNI meeting 3 or 4 years ago and what he said at the meeting he backed up at his place of business. Sam is one of the few honest mechanics who doesn’t try to confuse you with big words or complicated explanations so it’s easy to see he isn't blowing smoke. We have always been able to get our vehicles in the shop in a moment’s notice or shortly thereafter. Repair or service has always been done quickly and at a very reasonable cost. If Sam ever said "Trust me" we would. David & Lorna Fountain more