I have been a customer of JWC since 2008, and I have found them to be fair and to act with integrity with all parties.
I have had many residents who when they move out receive 100 percent of their security deposit returned to them. Residents are charged a non-refundable pet fee if they have a pet when they lease a property. I would recommend that any residents who have questions about the security deposits retained to request a copy of the pictures and itemized list of expenses.
You have to keep in mind that JWC leases over 2000 units so lets say there are around 5000 residents in the properties they manage for owners in any given year. They could not continue to grow each year if didn't treat both residents and owners fairly.
If you look at the number of customer that post something bad about this company, it is a fraction of 1 percent that have had complaints in any one year. As is always the case, there are two sides to every story. Unfortunately the thousands of satisfied customers do not post comments on these websites.
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