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Customer Service Fail - Review by Guest | AMC Classic Jefferson Point 18

AMC Classic Jefferson Point 18

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Customer Service Fail 3/20/2012

My 22 year old wife was not admitted to a rated-R movie because she didn't have her ID. Meanwhile a very diverse group of pre-teens walk in with a lady. We had already purchased nearly 20 dollars in concession stand food and they refused to refund our food. (They did refund our tickets.) The manager, Sierra, said that she would need my 22 year old wife's parent or guardian to accompany her if she wanted to watch the movie. This was such a ridiculous experience and we will not be going back. If you want poor customer service at a high price then Rave is the place for you. more
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