I used to think it was a great place the people seemed friendly, reasonable prices, looks clean but that all changed after I had my dogs board with them this time. I had two dogs stay there for eight days, and when I picked them up everything seemed ok and they didn’t say anything happened. It wasn’t until on the way home I noticed my miniature pinschers tail had 1/3 of his fur missing and it looked like it had got bit. I called and asked what happened because they didn’t say anything to me. They lady said she would go ask the kids what happened. She got back on the phone and told me that the kids told her that tip of his tale was like that when he came in. The injury wasn’t at the top of his tale, it was in the middle, and it wasn’t there when I brought him in! I then wrote an email explaining what happened and I think he had got bit and it might have irritated him so he was licking it. He doesn’t just lick himself like that. I sent him pictures of it. Then the owner called me and said that there was a mess up in communicating it to me because my dog had jumped over the door. They had sat there and put his leash on; you would think she would have said something then. He also said my pictures were too bad to tell what was wrong. He also said that one of them saw him messing with his tale and they picked him up, but why didn’t she look at it and see why he was messing with it. It is really noticeable and looks bad. I don’t even know if I believe him when he told me that. He was just giving me excuse after excuse. He didn’t even apologize for not telling me. I took him to the vet and have to get medicine. They had his skin tested for mites and it was negative. The vet said that it looked like it could have possible been a dog bite. While I was there we also noticed in between his paw was an infection. I am not taking my dogs there again and will look into taking them to VCA Alameda East Veterinary lodge. It may cost more, but I ended up having to pay more anyway because I had to pay to take him to the vet.
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