I wanted to drop you a line and give you some feedback about "stock" wiring from our home builder. Our home builder used a company called "Home-pro" for the pre-wire of surround sound in our living room and media room. Our home package included a pre-wire from Home-pro for the media room and living room, with "jacks" completing the install for us to use them or another provider for the final install. When our house was built, you and you installers met us at our residence to go over the final install. The quote you gave us was exact and complete. The day your installers came to our residence to install all components, they found quite a few problems with the "stock" home pre-wire. Your installers showed me each "jack" that they removed from each wall location. Each "jack" was a standard wall plate with push connectors on the front to handle red/black speaker wire connections. Upon your installers removing each to install our new system, they found, and showed me that Home-pro had
not even soldered there pre-wire to each "jack". Instead they had run the wires through the stem of the "jack" and just twisted the wires onto it instead of soldering it. Your installers fixed the problems with Home-Pro and had our system working correctly. I appreciate your installers going out of there way to verify the wiring, and not just hooking into it. Our system is beyond our expectations, and I thank you for your help.....
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