I came to the service center with a problem with my brakes. First of all, I am an idiot when it comes to car stuff: I do not have experience with successful car repairs, and I don't know a whole lot about vehicle maintenance. But Devin did a fantastic job explaining what needed to be done in order to repair the brakes. He helped me understand what was wrong, and helped me feel better about the service that needed to be done to fix the problem. Devin was the reason my experience went from something that had the potential to being bad to being a good experience.
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