Received my first bill and paid online. Received an e-mail 2 days later that payment had not gone through due to an invalid account number. I guess I entered a digit wrong, so I went back online and paid the bill. My payment was accepted, but a few days later I received a notice that I was being charged a $25 returned check fee and that any further returned checks would result in me having to prepay for gas service. Called customer service to beg forgiveness for fat fingering a digit in my account number and just got a robotic answer that fees could not be removed.
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