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Really Bad Service - Review by Guest | Old Sante Fe Mexican Grill

Old Sante Fe Mexican Grill

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Really Bad Service 5/20/2011

On 5/20/2011, at about 11:20-11:30 My coworker and me was seated at the bar area and ordered our drinks. The chips and salsa came then the drinks. I tried to order but was told to "wait a minute" and he walked off. We watched TV, and from where I was sitting could see almost all of the inside. Our waiter proceeded to walk the area, and other booths outside the bar and take orders, see new people that were just seated, refilled other peoples drinks...including pouring what appeared to be a glass a wine and serving a couple. I watched as THREE other groups of people were seated, served and then left after eating. We FINISHED the Second basket of chips and was past halfway on my Second drink when a woman in green approached and asked if everything was ok. I was very unhappy and replied that I really would like to order. She told me to also "wait a minute"...I almost walked out. I was a little rude and told her that I only have a short lunch time and really would like to order NOW or I am leaving. I had no intention of paying if I walked out at that moment. Then another waiter came over and took our order and we Finally received our meals. What should have been a quick lunch...was 1 1/2 hours later. Was there so much as a "sorry about your experience, a discount for the trouble or even a free desert". NO. Your place has left me with a impression that I will not soon forget. We spent $18.48. Not to mention my friend stated that the woman in green was the owners Wife. Is this the way you run this place? I have learned something from this...across the parking lot is a 3 Margaritas. more
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