I first experienced Elie and Fresh Pond the day a speed bump at Angell Animal Medical Center ripped a piece off the bottom of our car. Thank goodness our 155lb dog was not in the car at the time because the piece was dragging along the underside like a bulldozer scoop and then with a very loud grinding noise flipped over and got crammed up under the car. We had to pull over (was a VERY hot day in July). My cell phone service called them for a tow. They got there 15 minutes before they had stated they would arrive (it was even on a Sunday evening after 5pm) and the driver was VERY friendly and carted both me and my husband to the shop where the owner (Elie) was actually there to meet me. He told me he would take care of getting the tow cost handled and he immediately looked at the car, told me it would cost next to nothing to repair (the other shop had quoted about 200.00) and the final bill for us (tow not included-he did handle that on his own) was about 45.00.
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