Good: What I liked the most when we were buying our 2011 Pilot was that Dennis Ouellette did not pressure us at all. We actually went there knowing what we wanted so it was just a matter of negotiating the right price. We got it except for the extras but overall we went home happy.. Bad: When we were brought to sign the papers our mind was set on the price, monthly payment etc. However, before we signed, they offered us more product like extended warranty, invisible bra. etc. which we liked but why after the deal was done...it totally messed us up...total price changed and so as the monthly payment and did not liked that :(. Improvements: They should offer the extras before the paperwork signing happens so we don't end up doing another negotiation inside the office.. Other: Dennis O. is an awesome salesperson. I would definitely recommend his service to others..
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