Despite all the extremely negative reviews, I actually just had a great experience with Elie and Joseph. The transmission on my Saturn completely went, literally, with a bang, and all my fluid leaked out of the huge crack in the case. It was Sunday afternoon, and AAA gave me a free tow to a place near my house that was actually open: Fresh Pond Mobil.
I gave them the quick scoop, and then went home. Monday morning, Elie gave me a call and told me I needed a new transmission. OK, I knew that. But then he gave me three options at three different prices all which were below what I had expected from researching online. He then ran a 14-pt check on the car. He pointed out that my fan belt was going--which I knew--and my battery terminals were corroded--which I also knew. He quoted prices which I knew were market-rate--and well below what the dealership would charge--and I approved the repairs. He also pointed out on the test drive that my struts were feeling soft, which I also knew, but I refused this repair since they're fine enough for me. I also needed an oil change--I knew that--and he topped off my gas tank. And the whole thing took three days.
The entire bill ended up being less than I had expected after I realized my transmission was totally shot. And labor was included on all the prices.
I suppose I'm just different than the other reviewers. I appreciate it when they point out things that need to be fixed. And I feel comfortable having them taken care of if they need it and not if they don't. Now my car runs great, there's a warranty on the repairs, and I know that I don't (or shouldn't) have to worry about things. I can see how people see Elie's recommendations as upsells, but you can always refuse them.
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