The store has an excellent selection, particular in its hardware department. However, the staff is terrible. Rather than trying to do whatever they can for the customer, their attitude is: "This is the way it is. If you don't like it, you can leave." Klaffs charges list price plus for everything. Good customer service should be a part of what one is over-paying for. It's a shame that one has to stay away from a company that carries items that are in such good taste.
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