We checked in early with out a problem. I am a Platnum Priority Club member with Holiday INN and stay nearly 50 nights a year. It is somewhat dated yes but the service made it worth the trip. Every request we had was met with an attitude that I have not even seen in Four Seasons Hotels I have paid three times as much for. The guy at the desk, Brendan really made sure we were staisified I saw him all over the hotel. Every time he remembered my name and even got to know about me. The new concierege lounge is great, I enjoyed a free upgrade to the club floor and couldnt beleive that they usually only charged 20 dollars for the upgrade. Everyone on here complains about parking too 18 dollars really? Its downtown. Every time I stay in Cleveland I am staying here.
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