Crowne Plaza Hotel Cleveland City Centre

This hotel exceeded our expectations. The room and bathroom were the cleanest hotel rooms we have ever been in. The staff is very friendly and goes out of their way to help, and they made us feel very comfortable. This is also the first hotel I have been in where the bed and pillows were actually comfortable. If we go to Cleveland again, we will be staying in this hotel. more

The front desk and maintenance staff were prompt and very attentive. more

Lobby very clean and being well kept. Great drinks at the bar. Front desk staff had great recommendations for breakfast and dinner. Workout room was very hot but with one request, it was quickly corrected. more

We went to the Browns football game and we could see the stadium from the room. The room was nice ,the only complaint I have is the TV was the old picture tube type. We easily walked to the stadium and to dinner later on in the evening. The only issue I have is the price but it was convenient so you must pay it . Overall it was a good place to stay. more

Great location close to many sites, The rooms are clean and spacious. Great facilities on the premises. I would book another stay here. I was very pleased overall. more

we had a great stay at this hotel. Could not beat the Priceline deal and yes our room was a little dated, but clean and quiet. Check in was quick and easy and we had no issues at all. Would highly recommend to my friends and family. Saturday morning buffett was very good also more

We checked in early with out a problem. I am a Platnum Priority Club member with Holiday INN and stay nearly 50 nights a year. It is somewhat dated yes but the service made it worth the trip. Every request we had was met with an attitude that I have not even seen in Four Seasons Hotels I have paid three times as much for. The guy at the desk, Brendan really made sure we were staisified I saw him all over the hotel. Every time he remembered my name and even got to know about me. The new concierege lounge is great, I enjoyed a free upgrade to the club floor and couldnt beleive that they usually only charged 20 dollars for the upgrade. Everyone on here complains about parking too 18 dollars really? Its downtown. Every time I stay in Cleveland I am staying here. more

I'm not sure what all the negative reviews are about - we didn't have any issues with our stay. It was perfectly lovely. We booked through Priceline and got a great deal ($60/night). The front desk staff were helpful and kind (they took a snapshot for us, and helped us by making dinner reservations and showing us a book with various menus). The elevators were fine. Our room on the 19th floor was up-to-date, with a comfy king-sized bed and updated bathroom. See my pics. Mirrors on the closet door, iron and ironing board, hair dryer. HBO was available. There is a business center on the lobby level where we were able to print our boarding passes. We had a view of the Cleveland Browns Stadium, Rock and Roll Hall of Fame (the main purpose of our trip), and Lake Erie from our room. The air conditioning was off for the season, and the air in our room was a bit "still." When I asked, they promptly brought a fan up to the room for us. For our purposes, the hotel was ideally situated. We walked the few blocks to the Hall of Fame. We were also able to walk to the 6th Street area, where there were several fun restaurant/bars (we had dinner at the Metro, which was nice and not exorbitantly priced). We took the train in from the airport, which was very easy to do, and cost $2.25/person. The only downside with that is that we got off at Tower City, where there are more than a few folks panhandling and milling about. We took a cab (about $4 including tip) from Tower City to our hotel when we arrived in the evening, but walked it during the day when we returned to Tower City to catch the train to head back to the airport. more

Wow this place is absolutely perfect! The room we had was great, large comfortable bed, clean, warm everything and more. The room had all the perfect amenities, clean and spacious bathroom. The staff was so helpful and very charming!! more

I thought it was an awesome location - 5 min walk to downtown or to Browns game. Free shuttle was excellent as it was pretty cold one night. The staff was super friendly and helpful. Room was clean, bed comfy - all in all very impressed, would stay here again on business or leisure trips, especially for a Browns or Indians game and for going out downtown. more