My service advisor was Jeff, he took the time to explain everything that my warranty covered, he went detail by detail to make me feel like if I was talking to my friend about my car. His service was one of a kind. I couldn't believe that he went the distance to recommend services that were not even part of the schedule maintenance. His attention to detail, follow-up and follow-through, and excellence in individualized my care for my vehicle is unlike any service advisor I have ever interacted with.
The rest of the staff was also amazing. As soon as I went in to the waiting area they welcome you "good morning", and even ask you if you care for premium coffee. I never in my life had any type of service like Nick Alexander BMW has provided.
Jeff and the rest of the staff took ownership and show that they truly care for one not only as a customer but as a friend. I recommend everyone that owns a BMW to get your service here, you will be blown away at the experience they provide, none other out-there will match what Jeff and Nick Alexander has done for me today and if you don't own a BMW then you have more of a reason to drop by check out their deals and hopefully you can become part of this family.
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