We recently had our pool remodeled by Premier and just want to take a moment to comment on our overall satisfaction with the results. We can't say enough good things about Shawn throughout this entire process. His professionalism and genuine interest in making sure we are satisfied customers speaks volumes for the approach your company takes with its customers. He was in constant contact with us from day 1 to even now, several weeks after the project was completed, to make sure we were comfortable, informed and completely satisfied. Whenever we needed Shawn, he was there, whether it be returning phone calls, or on occasion at our house. We received many quotes from builders in the Valley and to be honest, we went with Premier primarily because of our trust in Shawn. The quality of the work performed by your contractors was outstanding. We loved the final product we walked away with. For the most part the coordination of the various processes was well managed and although there were some scheduling "hiccups" this could primarily be attributed to difficulties with the landscaping process that was going on simultaneously. The start-up employee, Brandon, that assisted us in understanding the pool equipment and maintenance, was again, excellent. He was knowledgeable, thorough and patient as we were going to be working with a system with which we had no previous experience. He made it clear that if we ever had questions or problems in the future, to simply give him a call. Again, we were totally satisfied in this regard. We would certainly offer our recommendations for Premier Pools and have given Shawn approval to use us as a selling tool for future business. Thank you again!
more