Premier Pools and Spas

It’s been over a year and 5 months, we still do not have a properly working pool and we have had to open a active claim against this company with the registrar of Contractors to try and get this company to complete our pool. They have delivered work that the registrar has deemed NOT to be at even the most minimal of acceptable standards and awarded us the customer the judgement that Premier must fix their work and redo things. Eight of ten homes in our neighborhood had pools completed, 3 started after ours and all are done but ours. They all used different pool companies, they were all very happy with their end results. We Still have not received minimally acceptable work to call our pool completed, let alone the high end pool Premier promised they deliver. Go with any other pool company. To many great options to deal with a company that gives you bad service, a pool that has never functioned properly, and charges you a premium. more

Was so pleased with one particular individual, "Sharkie", at Premier Pools. He was so polite and helpful answering all of my questions and going above and beyond in service. I will admit that my wife and I had serious discussions regarding a competitor’s product, but I am very happy that we picked premier because of the personal and pleasant environment, and the follow up service that we would have never known without "Sharkie". I will consider Premier in my future plans should I ever need additional spa help or support. more

Thanks for taking good care of me. Everything went perfectly. I would highly recommend. more

We recently had our pool remodeled by Premier and just want to take a moment to comment on our overall satisfaction with the results. We can't say enough good things about Shawn throughout this entire process. His professionalism and genuine interest in making sure we are satisfied customers speaks volumes for the approach your company takes with its customers. He was in constant contact with us from day 1 to even now, several weeks after the project was completed, to make sure we were comfortable, informed and completely satisfied. Whenever we needed Shawn, he was there, whether it be returning phone calls, or on occasion at our house. We received many quotes from builders in the Valley and to be honest, we went with Premier primarily because of our trust in Shawn. The quality of the work performed by your contractors was outstanding. We loved the final product we walked away with. For the most part the coordination of the various processes was well managed and although there were some scheduling "hiccups" this could primarily be attributed to difficulties with the landscaping process that was going on simultaneously. The start-up employee, Brandon, that assisted us in understanding the pool equipment and maintenance, was again, excellent. He was knowledgeable, thorough and patient as we were going to be working with a system with which we had no previous experience. He made it clear that if we ever had questions or problems in the future, to simply give him a call. Again, we were totally satisfied in this regard. We would certainly offer our recommendations for Premier Pools and have given Shawn approval to use us as a selling tool for future business. Thank you again! more

Very good communication and on time. Clean up and work was great! more

Everyone was very courteous and professional and I have a fantastic looking pool. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. more