Walking in is a bizarre experience -- the staff puts you and your group in a waiting room until they are ready for you, audibly whispering in a room next door. It's strange, a little rude, and made me feel as if I was inconveniencing them.
The selection was decent & they let me browse on my own - no complaints there. However, they do not allow pictures, they remove the designer labels from the dresses, & actually refused to tell me a few designers when I actually asked (I assume they are worried you will go elsewhere to find the dress).
When trying on gowns, the minute I showed the slightest interest, the consultant started putting on the pressure. When I voiced concerns/dislikes about each dress, the consultant got visibly upset and snippy, telling me that it would be a big mistake not to buy the dress that day, and eventually getting so frustrated that she told me I was never going to decide on 'the one'. In addition to the rude behavior, she never once offered to let me try on a veil and/or jewelry to see how it would compliment the dress. I had to ask for both, and the consultant huffed as she reluctantly retrieved them for me.
I did end up finding 'the one' there, but was so put-off by their service, that I went down the street to Lett's Bridal and asked them to special-order it for me. The staff at Lett's is SO sweet and accommodating. I can't say enough about them.
Unfortunately, the veil and bridal belt I wanted could only be found at Fantastic Finds, so I ended up purchasing both from them (totaling about $450). I went to pick them up last week, & was yet again appalled when the owner refused to give my veil a complimentary steam, telling me I didn't spend enough & it would be a $15 up-charge.
It's clear that the poor service and lack of concern for their clients stems from the top down here. I strongly encourage brides-to-be to avoid this place - there are plenty of other stores in the area that will give you a much nicer, happier, more exciting experience!
more