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Unprofessional and extremely rude! - Review by Guest | Desert Wave Limousine

Desert Wave Limousine

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Unprofessional and extremely rude! 4/18/2010

My daughter booked a limo for her sisters bachelorette party. Kim (the owner) called her and offered her an upgrade to the hummer for an addional fee, but lower than the going rate (obviously because he had not rented it to someone else and it would give him extra $). He indicated that the hummer would hold 22 people. The girls decided that because the limo would hold up to 22 people that they would invite 5 of the guys from the bachelorette party to ride along (making a total of 17). Assumed it wouldn't be a problem since he offer the hummer indicating it would hold 22 people (he never mentioned that they couldn't increase the # of people). He arrived and started counting people and immediately (and very rudely) indicated that this just wasn't going to work. After trying to talk to him calmly and trying to negotiate with him, he insisted on another $200.00 for the additional 5 people. I have never experienced a business professional (I would not say he is professional at all) that is so extremely rude and obnoxious. We were able to arrange a limo (out of Hermiston) to pick them up later. Everything worked out, but he sure added stress and drama to an otherwise happy event. I would never recommend this company to anyone and would highly recommend you call any other limo service in the area. more
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