I have been going to Dr. Eden's office for Five years now; you have no Idea how far the office has come. When I first starting seeing my MD at Diane Eden's office, the place was a mess, new people every visit I made, and the Office Manager at the time had no bed side manor. At times my wait can be long, but with only two receptionists, who have to check patients in and accept incoming calls, who would not have to wait. As far as your comments go, it sounds like you have no clue how busy of a practice Diane Eden MD and Associates is. Considering they are one of the few in the area with Both MD's and Therapy. As far as your comment about the Staff, you are out of line. Sounds like your Insurance Messed up from what you said, and of course the Billing Office wants to get paid, No Free Rides in Life, and maybe you need to think about the chain of command. At your job can you let things slide? I think the office staff is super helpful, they explain my billing as much as they can, and when I had a problem with Medicare they called the Billing Office Mgr and she explained everything I had to do. It's my insurance, and my responsibility if they Deny payment to my MD.
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