We had to pay Alpha a huge broker's fee to get nothing but terrible service from them. After we handed in our paperwork the broker told us everything checked out and had us come in to sign the lease. 1 week before move-in the broker tells us we now need a guarantor and that the apartment owner never accepted our application. After we expedited the guarantor information to Alpha, they told us a day before we move in that they messed up and sent us the wrong guarantor form. So we still cannot have access to the apartment until they send us the correct form and we overnight the information again at our expense. When we called alpha to find out more information and see what we needed to do, the broker dodged our calls because he didn't feel like explaining himself. We basically paid $15K up front and got nothing but aggravation from alpha. I am writing this review to others looking to rent in nyc so they do not use alpha properties, it will just make the process more stressful.
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