My husband bought me a pkg for a gift. The pkg included a massage, facial, pedicure, manicure, haircolor and cut and makeup application. It was an all day pkg. I received my facial and pedicure. While waiting for the massage, I was told the masseuse did not come back from lunch so I would get a gift certificate to come back another day for the massage, hmmm, well, Ok...Then while waiting downstairs in the spa area wearing the white robe, a girl frantically comes to me. Didn't they tell you to get dressed?? No... Well the girl assigned to do my hair called in sick so she told me she was going to be kind enough to fit me in but I need to hurry and get dressed and come upstairs. OK..as she colored and cut my hair she kept reminding me how she fit me in even. Sorry, I did have an appt. Why didn't Penzone figure that out. So she rushed through my cut and weave.THANKS!!
After I left, I was a bit miffed at how I was treated. My husband spent a lot on the pkg and I was supposed to leave there relaxed and pampered. Needless to say, I did respond to their survey and explained exactly how the day was. I NEVER received a response from Penzone. Now when my husband gets me a spa treatment, he orders from other spas..NEVER Penzone!! Funny, I read how snobby some of the employees are and I have to agree...it is true...they do HAIR for goodness sake, where do they get the idea they are above anyone else. When I went back to get the massage, the masseuse talked the whole time about the celebs she's given massages to and how her boyfriend is cheating on her...Oh boy...that was really relaxing....SAVE your money and time...go anywhere else!!!
I'd give them zero stars if I could...
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