My dog was boarded at the Ankeny Pet Salon about 1 month ago and will never be boarded there again. I was completely unsatisfied with the services my dog received. I was told I could call at anytime for updates on my dog and when I would call I would receive minimal information. My questions could not be answered and my perception was that I was bothering them with my questions and phone calls. Not sure why I was told I could call if I was going to be treated as a nuisance. Needless to say, this caused me to worry about my dog and the treatment he was receiving while I was out of town. When I did arrive at the salon to pick him up, I was told he was not in the suite I was paying for, but was in a crate (which was not his own crate) in the grooming area of the salon. When I asked why my dog was in this area and not in the suite I was being charged and paying for, no one could give me a straight answer. I simply paid and took my dog home with much disappointment. Things continue to go down hill from there……..My dog drank 3 large bowls of water which made me question if water had been provided. Than my dog began to shake uncontrollable whenever he would hear a loud noise such a the washing machine (hadn’t done this prior) which made me question if he was ever in the private suite I paid for considering the salon’s grooming area has a large amount of noise due to the dryers the groomers use. The groomers wear ear plugs if that tells you anything. Than my dog developed a severe bladder infection which made me question if he was truly walked 4 times a day. I wish I would have done more research about this salon before I decided to broad my dog here. I will never know how my dog was truly treated, but I do know I will never step foot in the Ankeny Pet Salon again. I hope no pet owner has to experience what I did at the Ankeny Pet Salon. Broken promises on the services that should have been provided!
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