Ankeny Pet Salon

My dog hates going there. I should have taken her more seriously. When I went to pick her up from grooming, my 3 year old daughter had to go potty. The staff refused to let her go in the back. She almost peed on their floor, and they didn't care. So I loaded her up, and my newborn, drove across the street to Casey's to use the restroom, and then went back to pick up my dog. Ridiculous. Anyone with a heart would never let this happen, and makes me wonder what they have to hide in the back? Why not let a little girl use the restroom?! We will never go back. more

We started taking our dog to the Ankeny Pet Salon when he was 3 months old! Jack is 5 years old and has never been boarded anywhere else! The people at the salon are loving and friendly to our dog and we feel very comfortable leaving him there when we are out of town. Our dog is groomed every 5 weeks and Ankeny Pet Salon always does a great job! We are very pleased with the service at the salon! The salon changed ownership about a year ago and we are even happier with the place! Keep up the good work!! more

As a long time customer, i was appalled at the treatment I received by the owner, Amy and her employee Lisa. I received a phone call of a missed appt and when I tried to advise them I didn't receive a reminder call that I normally receive, Lisa proceeded to argue that I had been called and possible someone else got the message. I tried to inform her this is my cell phone that is on me 24/7 and when I said I needed to reschedule, she proceeded to throw in that I had a reminder call and would be assessed a 15.00 no show fee. My phone went dead and I called back and spoke to Amy who was not willing to work with me or be understanding that things happen. She instructed her point of the schedule is out the full year and due to missed appt, i will be charged 15.00. When I expressed how unfair I felt that was due to no reminder, and the long time customer I have been and this was a one time mistake, she didn't care. I told her to cancel future appts and she said no problem, we can do that. End of conversation. The lack of caring and the poor treatment has left me appalled and disheartened at how uncaring they really are. They never did that great of a job on my dog anyways. Learning experience for sure. Best of Luck to anyone else, they will turn on you in a heatbeat! more

We had been looking for a new groomer for our dogs, and heard that Ankeny Pet Salon was under new ownership and thought we would give it another try since we had been there before, but weren't impressed. We took our older male Peekapoo (with arthritic hips) and a younger female Shih Tzu, and both dogs were groomed exactly as we asked and looked great! Both the dogs were happy and relaxed when we picked them up, and the staff was very caring and friendly.We will be back again, and if you haven't tried them since new ownership, I would highly recommend you do! more

I've taken my Maltese dogs to APS for years. The last owner was really uptight and rude but the rest of the staff was great. Now that Amy bought the business EVERYONE is super. My dogs always come home relaxed and well groomed. more

Great pet salon! If you would like a place to take your pet where the staff is well-trained, friendly and cares about their customers (both furry ones/their parents)...... this is the salon you want to bring your pet to! This is what we were looking for after we got our Yorkie. Our dog looks fantastic after every grooming. The staff treat the animals like they are not just animals, but like they are family of their own. That is why this salon is special to us. Our dog loves going there and we enjoy bringing him there. Check out their salon!! :) Coopers Mommy more

This was the first time I took my cat to be trimmed. Explained to trimmer what I wanted done and to all indications she did a good job. But.........after reading all the reviews about the treatment some pets received I might have to reconsider whether I will return or not. more

My dog was boarded at the Ankeny Pet Salon about 1 month ago and will never be boarded there again. I was completely unsatisfied with the services my dog received. I was told I could call at anytime for updates on my dog and when I would call I would receive minimal information. My questions could not be answered and my perception was that I was bothering them with my questions and phone calls. Not sure why I was told I could call if I was going to be treated as a nuisance. Needless to say, this caused me to worry about my dog and the treatment he was receiving while I was out of town. When I did arrive at the salon to pick him up, I was told he was not in the suite I was paying for, but was in a crate (which was not his own crate) in the grooming area of the salon. When I asked why my dog was in this area and not in the suite I was being charged and paying for, no one could give me a straight answer. I simply paid and took my dog home with much disappointment. Things continue to go down hill from there……..My dog drank 3 large bowls of water which made me question if water had been provided. Than my dog began to shake uncontrollable whenever he would hear a loud noise such a the washing machine (hadn’t done this prior) which made me question if he was ever in the private suite I paid for considering the salon’s grooming area has a large amount of noise due to the dryers the groomers use. The groomers wear ear plugs if that tells you anything. Than my dog developed a severe bladder infection which made me question if he was truly walked 4 times a day. I wish I would have done more research about this salon before I decided to broad my dog here. I will never know how my dog was truly treated, but I do know I will never step foot in the Ankeny Pet Salon again. I hope no pet owner has to experience what I did at the Ankeny Pet Salon. Broken promises on the services that should have been provided! more

Trixie loves to go and get her hair and nails done with the caring staff at Ankeny Pet Salon. This is are first dog and we just love the care and kindness they give her. She always looks like a show dog when we leave the salon. Kim Clark more

Ankeny Pet Salon offers professional grooming as well as boarding and pet foods and supplies. The staff are very caring and give individual attention. You can feel assured if you are leaving your pet that they will be well taken care of. The boarding of a pet have different fees and you can call and be given a price quote. They will groom your dog or any animal you wish while you are gone. When you return fido can have a lovely perfume scent as well as painted toes. more