Good: They do have their own lab in the building - which saves time from running to an outside lab.. Bad: The front desk staff is either poorly trained, badly supervised or they just don't care. I have gone here for four years and it's a nightmare if you need anything from this office that isnt within arms reach. You are not allowed to speak to the physicians about test results - a nurse might call you to give you the results (but you will probably have to call to ask for them). This is fine unless you have a question for the doctor. Again, they *will not* allow you to speak to one on the phone.. Improvements: Easier access to physician regarding test results. Better front desk staff training and office management. This place likes to think it has its act together - but it really doesn't. Their inappropriate behavior may go unnoticed to many who do not have any expectations to begin with - but there are patients who DO have expectations and can remember when physicians and their staff took time to care.. Other: Nobody wants to hear a medical offices excuses about how restrictive the healthcare industry has become because of the insurance companies, etc etc. Vienna Fam Med is essentially a large local processing facility focusing on patient volume rather than quality care. I've spoken to the physicians there and the office manager(s) about how I feel and they are indifferent as they view my concerns as the exception rather than the rule. Since my ins. company has changes, I will now be going elsewhere..
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