If they were rude to you, it's probably because you were rude to them first. The staff is very nice as long as you're respectful. I have seen some of the rudest customers come in and they still bite their tongues and stay pleasant.
As for their services... I've been going to them for about a month and a half now for my acrylics and they do a great job that holds up for the whole 2 weeks. I can't say that for other places I've been to. Normally they break before the 2 weeks is up (especially at Paris Salon just up the street).
I haven't gotten my eyebrows waxed here yet but do plan on it soon.
I would definitely recommend Dana's to a friend.
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