Supplies: towels and cleaning "wipes" for equipment are frequently not available (this is going to happen anywhere from time to time but it is the rule here)
Staff: some are quite nice and helpful -- many others seem genuinely put upon just to be there working and it shows in the way they do(or don't do) their jobs. Managers (Clair -- smarmy and ineffective) couldn't care less about the satisfaction of their members and really just want you to go away with any concerns you may address. I never see managers on the floor. I was lied to by the person who signed me up about the rate I was going to be paying -- get anything you agree to in writing.
Accounting/billing dept: you will be underserved, they are unresponsive and more than happy to say no to even the most trivial request -- they also could care less about keeping your business.
If you get a discounted rate, at first look you are getting value -- BUT -- equipment is rarely updated, often broken with turnaround on repair taking so long that you wonder what the management is really doing to earn their pay. As other reviewers noted -- audio and treadmill displays are broken on many pieces of equipment on the first level(they have been this way FOREVER)
Crowding during peak hours has truly become intolerable -- you can't even turn around on the 3rd floor between 5PM and 8:30PM.
Bottom line: There are better options out there -- only join if you live accross the street and like poor service at all levels.
I am in a countdown for when I will be able to cancel my membership and say good riddance to S&H RIO.
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