On the initial visit serviceman identified as Phil came to the house, immediately he was abrasive and would not listen to my concerns, leaving me to ask him to leave. I immediately call the dispatcher who was apologetic and assured me that this was not company policy. We made another appointment and behold along came David C, who was polite and listened to my issue, inspected the equipment and found the problem, attended to the issue and servicing of my air conditioner. He was knowledgeable, professional and gave me faith the this company and it's policy's. David saved the day. As for Phil he needs finishing school!
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