Yale Appliance + Lighting

I've purchased appliances from Yale Electric for 3 different kitchens. Every time the prices were great and the service excellent. Although the price may be a bit higher than local discount stores, Yale's expertise and its service department is worth the small difference. For my most recent renovation, I went to Yale all primed to spend $4500 on a dual-fuel stove. I'd done a lot of research before going in. The salesman asked me lots of questions about what I was looking for (I cook a lot) and then recommended that I look at a Bosch dual-fuel for $1600. He was absolutely right. I got a bigger oven and many additional features. In addition, I ordered the appliances prior to starting the renovation and, due to renovation hell, was unable to take delivery on most of the order for close to a year. When I finally was ready, he cancelled the prior orders and placed new ones-- thus ensuring that I got the full warranty period and also getting me a slightly lower price on the dishwasher. I think these guys are great! Service was great, too. The dishwasher kept losing pixels on the LED display. No problem getting it replaced and, when the problem occurred a second time, Yale contacted the manufacturer about it to ensure that I did not get another defective part. more

I think that we are the best place to buy an appliance in the Northeast period. At the same time, I should be somewhat biased. I did also promise to be honest in my reviews, which I believe that I have been. But I have an admission: Bad blog reviews bother me. Most people in the organization say that they will always be inevitable, and the numbers point to this fact. By the end of today, we will have 31 vehicles perform between 225-350 deliveries, installations and service calls. If you are a customer, you will visit the store 2.8 times and call another 3 times before scheduling a delivery after the purchase(for specs and other info). We will answer between 78-125 separate phone inquires each day, not including calls that go directly to individuals(which would be roughly between 150-250). Given all that there should be some people who are unhappy, they say. The problem is that we are heavily invested to prevent this from happening. We have more service techs and customer service people than our top 3 competitors combined(Home Depot, Lowes and Best Buy do not service what they sell and contract it to GE, so I did not count them). Our service techs and installers will spend at least 6 months interning before ever stepping foot into a customers home, so they do know what they are doing. At the same time, these blogs seem legitimate, but you cannot glean every piece of information at time of sale or service as much as we try. Our delivery and trucks alone will have between $750 to 1250 worth of accessories to make deliveries more seamless. However, its never a sure bet. Because when you are delivering or installing a product into someones house, its impossible to know what the electrical, plumbing and cabinet issues that may sporatically occur. Most of the time, the homeowner does not know. To be honest, neither would I. I am also not impugning anyone for their opinion nor asking for their reconsideration. For the people who believe that we have not lived up to our promises based on these blogs, we survey every transaction, the people who walk in your house are paid on customer satisfaction so they do have your best interest at heart, and you will receive a follow up call from customer service after your delivery. We will also answer any unfavorable correspondence as I have with the 2 on Judys Book Lastly, we do not charge for normal delivery or removal and have not for 84 years. We do charge for 3 floor walk ups and stacking laundry as they are time intensive. If we cannot consummate a delivery, installation or other transaction, we will credit the account immediately. Insofar as the other one star is concerned, we did tell Dimitri that the unit was on backorder from the start and only relayed updated information from the manufacturer. We have no vested interest at being dishonest since we already told him that it would be delayed I do not want to be self serving, just honest. Steve PS: If you ever have a bad experience, send me a message, I would be happy to help(as I have offered to the others) more

I am a first time buyer at Yale Electric and it all strated very nicely. I placed an order and i was told that my first 3 items will be available for pickup next day. They were. But here goes the issue, the last item, per sales person, should have been delivered for store pickup in a week max 8 days, but it looks like it will hopefully take 14 days altogether. Called CS and spoke with few people, asked for compensation for the encovenience and guess what, u dont get anything. I had a delivery issue at Best Buy last month and I got a $75 gift card without even asking for ractification. So I dont think that i will shop at Yale again and will let everybody i know about the issue. P.S. They should have told me that delivery takes up to 3 weeks like other stores do. That will give them a piece of mind and a happy customer(s). more

As long as things go as planned, maybe you'll be OK with Yale. But if there's a problem with what you ordered ... it's YOUR problem. They offer installation for a fee, but it's really just delivery men with pliers, not professionals. They don't really have much experience with what they're doing, so it's no surprise that they didn't bring what they needed to get it actually installed, and didn't remove some of the parts that were supposed to be removed after it's in place. I don't know what "installation" means on the planet Yale lives on, but on Earth it means the thing is set up and is ready to use - just push the button. And if it doesn't work right, even if it was new - guess what, you have a new hobby to keep you busy! Because it's your problem, not theirs, to try to follow every step of trying to get the thing fixed. And it's like trying to get an answer from City Hall - you'll talk to dozens of people, and nobody knows what anyone else is doing. And they'll get to it when they get to it, unless you call them at least once a day to find out whose desk it landed on today, and call them to keep things moving. more

Ranked Best of Boston many times, nice showroom in Dorchester. Great selection of products. But, the prices are very high. Compare their prices on things like AC's to those on-line at, say, JR.com. They are also not particularly interested in bargaining. They wouldn't come down $10 on an AC. Free delivery is great, and worth something. As is free removal of old appliances. I bought washer, dryer, and refrig. The washer was dented in the box, they agreed to bring me a new one with no hassle whatsoever. Customer service excellent. Selection excellent. Wide range of products. Nice showroom. Only thing that could improve are prices, which are not cheap. Opena Yale account to get 10 percent off first purchase. Website: yaleelectric.com more

If you are redoing one room or a whole house then you will find everything you need here. From lighting to ovens to faucets to sinks to anything else you could even consider needing, you'll find it here. When you walk in you are given to one of the sales associates, offered a cup of coffee or a freshly baked cookie and that sales associate gives you their undivided attention for the entirety of your visit. They take the time to develop a relationship so that you feel as though they are really taking care of you. And they are! more

Over the past three years, we have purchased all new kitchen appliances, a new washing machine, and an extra fridge from Yale and we have always been pleased with the customer service and level of professionalism. You check in at the door and when a sales person is available, they stick with you from start to finish. Delivery was free and even those guys were pleasant. We even got a phone call a week later to check on the "experience" and make sure we were happy with everything. more