Wow-Work Out World

Signed up a one year contract with West Hartford PT solutions, charged me $149 for four credits of training. Trainers did not show up on time, frantically calling my cell phone to cancel, leaving me messages, when I tried to book three training sessions. That I paid for, the administrator Dorothy District Manager, went into my account to cancel three of my future bookings.\r \r When I arrived to see the trainer at 6:00 p.m, the trainer was surprised to see me. See I hadn't received the cancellation emails yet. Then the trainer told another WOW employee he wasn't going to train me anymore. At 6:30 he was training someone else.\r \r This case is now being investigated by the BBB, and my bank. Oh, did I mention they don't do refunds. \r \r Stay away from this gym. FRAUDS. more

Don't join! West Hartford is operated by brainless employees, especially the manager. Cromwell has a man named George that is their #2 man is completely incompetent! They are continuously double billing my account and refuse the refund the money!! I am not out of double fees!!! The clubs are dirty, the machines are broken and the staff is less then desirable to be around!! And good luck cancelling their membership!!! My next stop..A REPORT TO THE BBB! more

A terrible club...it's easier to buy a house than get out of the contract with WOW. They have had over 22 complaints on the BBB about their billing practices and they only replied to one. They have a rating of an 'F'. I tried to change my debit card info because I had to cancel the card and get a new one....they said it would take 5 days to do this..really! Which meant the it went over the 1st of teh month so I got charged an extra $10:62 (which is how they make their money) even though I told them not to run the card. So far I have complained to the BBB and attorney general and this has not been resolved. more

Do not sign the contract or believe the sales person! I have had the hardest time canceling my membership and their standard answer is, "" it's in the contract."" I couldn't cancel in person with an id. it had to be in writing, and mailed, mind you, even though I was right there in person. They can take your credit card in person though.The actual cancelation occurs months later. Why is the cancelation not effective immediately? It's in the contract ofcourse. Pros: enough equipment Cons: They tell you one thing but contract says another more

The gym used to be great--and a very good deal. However, the pricing was altered (no more full year pay--which worked out to about $20 a month) and it became extremely busy. There were never paper towels (meaning no one cleaned machines), the staff changed--and are now unhelpful and will leave you standing in line to speak w/ them while they chit chat among themselves. Machines are now crammed so close together. It is in slow decline. Pros: tanning beds, newer equipment Cons: So busy! Unclean bathrooms, mostly unhelpful staff more

Wow Fitness in West Hartford Connecticut is a beautiful spacious fitness center. The facility is well equipt with friendly knowledgable staff and the largest amount of up-to-date epuiptment and fitness classes I have ever seen. I did not wait for any machines although many of them were occupied. The classes appeared to fill up fast, but I was able to take what turned out to be the most productive, educational, fun, Cardio Kick-Boxing class. You can also enjoy getting a tan there or having a delicious and healthy specialtly beverage made fresh to order. Overall I give this business a 10/10 rating. more