I have dealt with WOW Motorcylces on several occasions and all instances have been professional and fair. I have been riding motorcycles since the mid 90's and have dealt with many shops and shade tree mechanics to fix my bikes. They have been the best out of my personal experience.
For service, WOW replaced my used tires at a fair price and did it while I waited. The service department seemed to be well staffed and stocked. I already had my riding gear, so I did not purchase anything like that there, but they have a large selection of helmets, gloves, jackets pants and rinding apparel. Definitely go and try on the gear to make sure it fits and don't be afraid to ask for help on fitting a helmet or jacket... it could save your life or limbs if a mishap occurs.
If you want a new bike, consider a used one first... you'll save big money. WOW has the biggest selection of used bikes by every major manufacturer under one roof. I have taken many friends there to sit on bikes to help them decide which kind they want. Often times, they are surprised to find that the one they thought they wanted is not the one they ended up with. When a bike fits, you will know it.
Over the years, I have sold 2 motorcycles to WOW and that is really what I want to comment on. At first I tried to sell my 2 sport bikes through CycleTrader and that was not a good experience for me. I had buyers lowballing me over the phone without even seeing the bike. I had liars and shady people come by my house which made me feel uncomfortable.
I finally called WOW to have them come look at my bikes. The buyer, Justinas, was a very nice and professional buyer. He pointed out a few mechanical things about the bike that I did not even know about it and we settled on a fair market price. He paid in cash and it was done in less than an hour. And, I did not have to deal with kids coming by for joyrides which is an insurance nightmare. You can probably drive your bike to WOW and have them do the same thing there. I made a video of the day my VFR got hauled off and funnily enough, the video ended up on the Jay Leno show as the correct way to load a motorcycle. Check the video out here if you want on YouTube. Search for ""Loading a VFR Motorcycle into Truck""
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