The manager, Tudy, has been the rudest employee I’ve ever dealt with, in any industry, throughout my entire life. On September 25, during the New York @ Oakland game, the game’s coverage of the final 2 minutes was transferred from cable to DirectTV. Your bar tender, Carrie, realized this within 30 seconds, and she changed a television over to satellite. Shortly thereafter, DSS cut the feed of the game. This was zero fault for your restaurant. Carrie was even so polite as to occasionally check my game’s channel to see if coverage had been restored. Having had DirectTV’s NFL Sunday Ticket at home for the previous ten years of my life, I knew if I called the company on your behalf, DSS could restore the video feed. Tudy walked by, so I figured the manager might be able to help me get the phone number for DirectTV. When I inquired if she might be able to assist me, she angrily snapped back at me saying how she wasn’t going to change the channel back from the broncos game. This upset me, because the Broncos game was on 4 other televisions in the same room. I figured she was just having a bad day, so I sucked it up, paid my bill, tipped my bar tender, and moved on with my life.
Today, Januray 1st, I showed up 45 minutes early for the San Diego @ Oakland game. I asked Carrie if she might be able to guarantee me a television for that game. She said, “I don’t have a Crystal Ball, but I’ll see what I can do.” I know money talks, so I bought a meal and two beers in good faith. Halfway through the second quarter, Tudy came by and changed the channel without consulting anyone. Shocked, I immediately said, “ Woah, woah, woah.” She turned towards me then yelled at me how she was tired of me complaining when she changes the channel. I admit my choice of words was poor as I responded, “Do you want me to pay?” She berated me further before relenting and changing the channel back. At this point I was feeling rather irate. Her lack of professionalism disturbed me. I’ve been a drive thru cashier, a bus boy, a waiter, and a delivery driver; in all my years, I’ve never seen a service industry employee lose their temper at a costumer. What made it worse was that she was THE MANAGER. I felt sorry for your staff to have to deal with such an angry leader that attempts to motivate with fear and shame. I knew your staff couldn’t come to ownership without being labeled a rat, so I felt compelled to do the right thing. I told a young waitress that Tudy had treated me disrespectfully and asked if there was a way I could contact ownership. Her face lit up with joy, and she RAN back with your business card. This surprised me, so I figured I could do an unofficial survey for you. I discussed what had happened to me with another waitress and bus boy, who both enthusiastically agreed with me. Further, the two suggested that an employee named Tim was deserving of promotion. I haven’t met the guy, but I felt your staff needed a voice. In Trudy’s defense, the 3rd employee, and older waiter with a go-tee, defended her. At this point, Trudy noticed the oddity that I was talking to her staff, so she came over and once again yelled at me. I questioned her professionalism for yelling a repeat costumer, which certainly didn’t calm down the situation down. At this point I was just faking a smile as she her continued her verbal assault on me. Tudy even dared me to contact management. Apparently, she feels her relationship with you is so strong that she is invincible to any possible repercussions. Knowing there was no higher authority present at the restaurant, so I apologized for something I didn’t do. I shook her hand, then turned around and watched the football game. I tipped my wonderful bar tender, Carrie, $15 on a $20 ticket, paid my bill, and went home.
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