First off, let me say that I never write reviews, but I just came back from Woody's and I had to write this one.
My girlfriend and I decided to go to Woody's because she paid for a Sharing Spree coupon and we were dying to get some steak. Woody's has a special on its filet mignon (2 for 1) on Wednesdays as well as a piano player all night. Sounded great! We got there around 6:45 and waited a good twenty minutes for a table. When we sat down, we perused the menu, ordered an appetizer of fried mushrooms and two filet mignon dinners that came with one side each. I had a stuffed potato and my girlfriend had asparagus. In addition, we each got a glass of wine.
The mushrooms came out in good time and, I must say, were very good. Crispy on the outside and juicy on the inside. And, lucky for us, it was a large portion because we waited FOREVER to get the steaks. When they finally came out we were starving. The steaks were decent. The potato was overdone and a little burnt on the outside. The asparagus...well, it's pretty hard to screw up asparagus. But, let me cut to the interesting part... the bill.
As I mentioned before, we had a coupon for our meal and when the bill came out and we tried to use it, our waitress pointed out that, since we got the 2 for 1 deal, they couldn't apply it to our total. We quickly pointed out that on the coupon it clearly states in large print, ""Come take advantage of our 2 for 1 Filet Mignon..."" The waitress kindly said she would consult with her manager and left momentarily. When she came back, her manager was with her and, here comes the fun part, insisted that the fine print said that we couldn't use it with the 2 for 1 deal, their computer wouldn't accept the coupon with our bill and that they didn't write the whole bit about taking advantage of the deal (that was all Sharing Spree!). We kept pointing to the huge line about taking advantage of the deal, but the manager wouldn't have it. We would have to dissolve the deal and pay full price for each meal. To add insult to injury, the table behind us asked what was going on and the manager acted like we were trying to hustle them and weasel our way out of paying the full bill. My girlfriend was extremely upset and when our waitress came back to give us the amended bill she noticed that she was visibly distressed and told us to hold on. She left and when she came back she was shaking her head. She said she did everything she could do but her boss wouldn't budge. (I mean the freakin' waitress was taking our side and we still got the shaft!) We thanked her for trying and reviewed the new bill. The steak dinners we ordered were identical, yet one was more than the other. We soon learned that, even though it was not labeled accordingly on the menu, my stuffed potato cost additional money. We pretty much threw up our hands at that point, payed the bill, and headed for the door. On the way out, we thanked our waitress who apologized for her management's behavior. She was very sweet and had our back through the entire ordeal. We then left in a huff...my girlfriend was hurt and furious to say the least. We felt taken advantage of. We got there at 6:45 and left at 10! We were some of the last people there! So not only were we insulted and belittled, we wasted 3+ hours at a restaurant that, in all honesty, is mediocre at best.
Pathetic! Unprofessional! Ridiculous! This is not how you treat people. This is not how you treat customers. Instead of getting repeat business from us and telling our friends about what a pleasant evening we had, the management at this restaurant thought that making an additional $20 was worth it.
DO NOT GO TO WOODY'S!
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