Williams Comfort Air

I needed my toilet replaced and called Williams Comfort Air/Metzler 's Mr. Plumber because I had a great experience when I used them last year. Carl, the technician was prompt, professional and did an excellent job explaining my options and then fixing my problem. I recommend them to anyone with an Air or Plumbing issue. more

I have used Williams Comfort Air to service my heat pump and furnace and would recommend them to anyone. The techs are very professional and always arrive on time. more

We've been using Williams Comfort Air for the past few years and would recommend them to anyone. The technicians are extremely professional and courteous. When we've used some other companies (less expensive) in the past, they would be here for no more than 15 minutes to ""service"" our HVAC system. When a Williams technician comes, they are here for at least 40 minutes. They take their time, inspect and clean everything. Well worth the money! more

Travis was about as professional and customer oriented as one could ask for. It was very irritating however that when the lady called me at 10am to say Travis was on his way the day of service, she had no idea I was suppose to be scheduled from 12 to 3. I obviously could not be there before 12, so Travis had to go to a different appointment and couldn't make it to our rental property until after 4. Again, I would recommend Travis to anybody, but for my appointment to be scheduled the night before, it was pretty ridiculous my appointment block of time was either not written down anywhere or not communicated to anybody. more

Steve was very professional and educated me on the options to solve my plumbing problem. He told me how to be on the look out for future problems. Steve was efficient in getting the job done while still being personable. I would recommend Steve and Williams comfort air for future plumbing needs, more

After several years using another company to install and service our HVAC system. I tried Williams Comfort Air, even though it was a little more expensive, to see if there was really a difference in their knowledge and customer service from the technicians. It has been a great investment. The tech took time to explain maintenance instructions and gave me tips to help extend the life of our system. I'm impressed and would recommend them with five stars. more

Mark was the technician that came to perform the estimate for us. He was very knowledgable in his field and worked very fast!. He made a few suggestions on future work that will need to be done, which was very surprising. Great communication from the office personnel, also! Thank you guys very much! more

My furnace broke down early Saturday morning and I was concerned about heating my house in early February because I have a 2 yr old and a 8 week old at home. They came out first thing Saturday morning and helped me figure out the problem. We decided to replace the furnace since it was 13 yrs old and they were able to come out Sunday morning instead of having to wait until Monday. That was a huge relief not having to wait an extra day and get the heat flowing. They were helpful, efficient and professional. The installation guys did a great job and I would recommend them with hesitation. Chad Amo more

I had gotten quotes from other plumbing services and the prices were through the roof and they were talking about doing work we didn't need to have performed. After calling Williams Comfort Air, Jay (Plumber) came out and gave us an honest quote and told us all the extra work was unecessary!!! So glad I made the call to Williams! We haven't had any problems since and I would recommend them to anyone considering a service call! more

Just had a complimentary service check and tune-up on my new Trane system. It was installed in the summer of 2011. Have always been happy with a Trane and this was a replacement. This was also my first experience with Williams Comfort Air and it has been very, very good up to this point. In fact, with the follow-up calls and tune-up experience, I have a feeling that choosing Williams was a wise decision. They really seem to care that the equipment is in tip-top shape and that their customers are satisfied in all respects. I would recommend them to anyone considering a service call or installation of a new furnace/heat pump and AC. Williams, please keep up the good work! .....Eric in Fishers, Indiana more

Our hot water was barely warm over the weekend, despite turning the control to max. I called Mr Plumber. Their friendly dispatch was able to set an appointment the next morning. I received a call about 30 minutes before Tim, from Mr. Plumber, showed up as promised. Tim ran some test and verified what I suspected, the temperature control was faulty. An issue was that being a Whirlpool, which only deals with retail, he did not have the part. However, he gave me all the information I needed to locate the correct unit. I was able to get one at Lowes later that afternoon, and called them back. Tim was rescheduled to return the next morning, which he did right on time. He had the bad unit replaced and the water heating heating in no time. He was very professional, friendly, and just pleasant to talk too. I am very happy with Mr. Plumber and their employees. more

I had Metzler's Mr. Plumber (Williams Comfort Air) come out for a whole home plumbing inspection. The plumber, Jon, came out and was very impressive. He was very knowledgable and gave me a lot of good advice. He made sure he answered all my questions. I would definitley use them again. more

We purchased a Carrier Heating & Cooling system from Williams Comfort Air for our home. They also maintain the systems in our rental properties. Each service call is professional, thorough and courteous. They have my business for all the foreseeable future! more

It began last year when we contacted Williams Comfort Air to clean our air ducts. Having been so happy with their work we choose to sign a one year contract for them to take care of all our HVAC needs. I scheduled our furnace check-up and the men arrived early rather than late. They were very courteous and always put plastic covers over their shoes each time they entered our home. Their thorough check of our system allowed them to discover a crack in the heat exchanger which could cause serious injury or illness. We are so grateful for their service and would recommend them to our friends and neighbors. Thank you Williams Comfort Air! more

We had multiple, unexpected plumbing problems, but Bob helped us sort through the problems and options, taking into consideration our questions and concerns. He will definitely ask for him in the future! more

I had to have my heating tune-up today and Kenny was my technician. He very polite and friendly. Just as another post mentioned, he didn't try to give me the hard sell. I know when I'm being haggled and that is the number 1 thing that will make me not use a company and Kenny didn't do it. It makes me feel that he is trustworthy and I will call again and request his services for my AC tuneup in the spring. I recommend them for sure...especially Kenny! more

I've used Williams Comfort Air and Mr. Plumber in the past and had them out recently for routine furnace maintenance. Kenny was friendly and knowledgeable. I asked for information on some other work, but didn't feel I was given the ""hard sell."" more

Absolutely horrible and costly experience. Tech told us the part was so expensive we should just get a new furnace... then feverishly tried to book an appointment for us to get a quote for a new furnace. Very clearly on commission. Got a new furnace (blindly since we trusted Williams' diagnostic) and it turned out the coil needed to be cleaned. It had nothing to do with the furnace. I politely called a Williams supervisor to discuss, and supervisor never called me back. Then I had to leave a message with a receptionist who would take my complaint and call me back. Guess what? I had to call her back the next day to get a response from the supervisor, who had no response. Eventually the receptionist called me back saying they would clean it. The uppity tech who shows up said that it didn't need cleaned, even though it made a toothbrush black with lint. After his refusal (I guess it was too much work), he credited back almost $100 from the service call that ended up costing me thousands. In the end, I had to pay another company to clean it. There are several disgusting things about the experience. I'm not sure buying a new furnace that I didn't need was the worst... perhaps the worst was they never gave me the respect to even talk with anyone who outranked the phone receptionist. more

Both technicians that we worked with seemed VERY nice and pleasant, but don't be duped like I was. They misdiagnosed my furnace and said I might as well get a new one because it would be the same price as the replacement part. We got a new furnace through a new company, who just put it in without checking William's diagnosis as we trusted their reputation. Well, we were screwed. The new furnace didn't work either...found out that we never needed a new one. Called Williams and complained, they came back and said nothing was wrong. Refunded us a pathetic amount. Furnace still isn't working properly and I am out thousands of dollars. more

Both technicians that we worked with seemed VERY nice and pleasant, but don't be duped like I was. They misdiagnosed my furnace and said I might as well get a new one because it would be the same price as the replacement part. We got a new furnace through a new company, who just put it in without checking William's diagnosis as we trusted their reputation. Well, we were screwed. The new furnace didn't work either...found out that we never needed a new one. Called Williams and complained, they came back and said nothing was wrong. Refunded us a pathetic amount. Furnace still isn't working properly and I am out thousands of dollars. more