Wells Fargo Bank

We got a call from Sami in this office that we could refinance our house at ABSOLUTELY no cost. We said we weren't interested as we had refinanced just two years ago. She kept calling and I kept asking the same question - how can it be no cost? Doesn't seem possible. She said it was a government program. We said no a total of four times, till she caught my wife at home when I wasn't there. She said yes. Of course, when we actually started the process, we were suddenly told we would have to pay $2400 in escrow fees. That's FREE??????? I spoke to the branch manager, John, and he promised me a resolution a week ago. I've now left him two messages with no response. Needless to say, we aren't go forward and as soon as we can we'll move our business away from Wells Fargo. more

When we purchase our home in 2005 we put $120,000 down and was talked into getting the 5 year adjustable rate mortgage. What a scam. I first started having problems three years later and they informed me to call HOPE and later to contact the Home Affordable Modification Program. After months of getting nowhere and multiple trials payments I am told that the ?Investor? that now owns my loan does not do modifications through the Home Affordable Modification Program. I was also told my sale date set for Nov. 24, 2010 would be postponed until Feb. 22, 2011 while I went through another set of 3 month trial payments. I found out today the sale is the day before Thanksgiving. The mortgage on the house next door was owned by Wells Fargo. The mortgage amount was $335,000 and Wells sold the house for $256,000 to an investor. How does that make sense unless the government is paying Wells the $80,000 LOSS. This all doesn?t make sense. On my home I owe $460,000 and it is now worth $340,000. So instead of making arrangements for me to pay off the loan with a low interest rate Wells would rather sell the house to investors and get reimbursed the $120,000 LOSS from the government which means the tax payers. I am not looking for principle reduction all I am asking for is a reduction in the interest rate and piggy back a portion of what I owe so when the economy turns around everyone will get paid. Wells made money when they sold my loan to investors and now Wells will get paid again from the government that guaranteed the loan. Why are the investors protected and not the home owner and tax payer? more

Seriously, I didn't think I could walk into a place anymore without at least 1 person greeting me upon entrance and being extremely polite. This branch has sure proven me wrong. I mean usually the branch manager or one of the high-end branch people greet you, but at this branch everyone greets you. Pros: Fast service, easygoing tellers, friendly staff. Cons: Doesn't come with a free massage? more

Hy husband and I been banking (personal and business) with Wells Fargo on River for 11+ years. Although there is a very high staff turn-over a few of the tellers do stick around long enough to recognize us when we come in. They are always very pleasant and eager to be helpful. Pros: friendly local staff, convenient location Cons: high fees, poor corporate customer service, lack of personal treatment more

I normally only go to the bank to get quarters for my laundry since everything else is done online (which I like). There is always a wait to see a teller, but it's do-able. The tellers are always friendly and fast with my transaction. Pros: good location; decent amount of parking Cons: no drive through teller more