Waxahachie Family YMCA

I've been a member of the Waxahachie Y for 5 years and these reviews do not reflect my views at all. The people who work there are very friendly, attentive and conscientious toward customer service. Both of my kids learned to swim at the Y. I've lost 70 pounds since I joined the Y. The facilities are always clean and at a comfortable temperature. I just thought they deserved a better rating and review than what I'd read here. Thanks. more

The facilities are horrible, very small and old! Limites parking and limited childcare space. We enrolled child in sports expecting them to have a great experience and it was the complete opposite. Very unorganized, first 3 practices no coach showed up and no one called us!. Had one great ref out of 4 at the games. They had some young kids refereeing who would not blow whistle loud, etc. seems coaches were doing most of refereeing. We understood they had gotten a new sports director so we were giving them the benefit of doubt. So we signed child up for next sport, even worse! Got email from the "coach" who said they wouldnt be at first two practices but someone would. How does that show loyalty and consistency to your young child? They also were having games during the week? I have never heard of that before! Very dissapointed with Y. We would never waste our money on them again. Save yourself time and headache and put your child in city leagues. Also, we were issued refund suppoused to be for 60 and only given 45. I am so sick of dealing with them I dont even want to call to speak with someone. Last time we sent email of complaint to head director and no response, shows how much he cares! more

I ENROLLED MY 7 YEAR OLD SON IN THE AFTER SCHOOL PROGRAM BECAUSE WE JUST RECENTLY MOVED TO THE AREA. WE HAVE NO FAMILY IN THE AREA IT IS JUST ME AND MY FOUR CHILDREN. I TALKED WITH THE HEAD OF FINANCES IN REGARDS TO MY MONEY SITUATION WHICH IS EXTREMELY TIGHT. I BASICALLY LIVE PAYCHECK TO PAYCHECK, I WAS GIVEN A SUBSTANTIAL DISCOUNT FROM THE YMCA BUT IT STILL WAS A LOT THEY WERE ASKING FOR. SO I CALLED BACK AND TALKED THE SAME PERSON HE ASKED ME WHAT I THOUGHT I COULD AFFORD I TOLD HIM AND HE SAID OK DON'T WORRY WE WILL WORK SOMETHING OUT. I ASKED TO MAYBE WORK THERE AT THE YMCA DURING THE DAY OR WEEKENDS ANYTHING JUST TO HAVE MY SON LOOKED AFTER. HE IS MUCH TOO YOUNG TO STAY ALONE AT HOME. HE TOLD ME HE WOULD GET BACK WITH ME TO TELL ME WHAT PLAN WE COULD MAKE I TOLD HIM OK HE NEVER DID THE NEXT TIME I HEARD FROM THEM WAS A WEEK LATER ON A WED. AT APPROX. 3PM TO TELL ME THEY WOULD NOT BE KEEPING MY SON AFTER SCHOOL ANYMORE DUE TO NON PAYMENT I WAS NEVER NOTIFIED PREV. TO THIS THAT THEY WOULD NOT KEEP HIM, I WORK AN HOUR AWAY FROM THE SCHOOL I WAS FRANTIC WHEN I CALLED THE YMCA THE GUY I HAD DISCUSSED ALL THIS WITH WAS NOT IN SO I TRIED TO TELL THE GUY THAT I WAS SPEAKING WITH WHAT THE OTHER MAN HAD TOLD ME. HE DID NOT CARE ALL HE WOULD SAY WAS THAT THEY NEEDED THEIR MONEY, A FEW MINUTES LATER ANOTHER PERSON CALLED ME AND BASICALLY TOLD ME THE SAME THING THEY ARE SUPPOSED TO BE KEEPING THE COMMUNITY TOGETHER BUT YET ALL THEY WERE WORRIED ABOUT WAS THEIR MONEY. I DID NOT APPRECIATE THE WAY THEY HANDLED THE NOTIFYING ME OF THEIR IMPENDING ACTION. THEY DID NOT KEEP THEIR WORD TO WORK WITH ME OR GET BACK WITH IN REGARDS TO THE SITUATION. THEY LEFT ME IN TEARS AND NO DAYCARE FOR MY CHILD. more