Watassa Management

In my experience Watassa Management has been a helpful and understanding property management company. They have always been extremely responsive to all requests for maintenance and have even gone the extra mile, when we the tenant had clearly goofed.\r \r For example, our mailbox had a broken lock and after kindly replacing the lock, I lost the new keys only a week or so after. I called Watassa back, explained the situation, and honestly expected to be billed for my error. They were understanding about the situation, and replaced my mailbox lock a second time free of charge. Not too my companies would've done that.\r \r I've particularly found Francis to be a kind and helpful manager and have felt him to be an “on the tenant's side” kind of person.\r \r Not everything has been perfect, as I had to complain over a late charge once. But it's never perfect. Overall, I've found that Watassa provides good service and treats the tenant fairly. All we can ask.\r more

I have to disagree with the reviews below. Watassa is a small management company, but they really helped me out. I found them when looking for a flat right after mine was made unavailable by a massive fire. Watassa had other interested people, but they gave the unit they were going to put on the market to me. They also allowed me moving unit within the building. I could upgrade to a larger apartment with virtually no rent increase. I met Jim, but I actually dealt with Francis all this time. He is really a sweet and helpful guy. I think he is very professional. He wont just promise things he cannot do. He always told me: ""let's see what I can do for you"" and then persuaded Jim to do things for me. Maintenance has not always been as quick as I hoped, but Francis never ignored my follow ups. Having dealt with three management companies in the past 3 years, I think Watassa is the most human I have met so far. more