Waste Industries

It took them a couple of weeks when we first signed up to pick up our trasha and get one of their trash cans. We had piles of garbage at our driveway from where we just moved in and they were too dumb to see it i guess.My neighbors service is cheaper and they won't let me have a second trash can and they let everyone else. I do not recommend them. more

Being a CLM sanitation customer is an exercise in frustration. It took this company two weeks to figure out where we are (even though there were CLM cans all along the street). We've found out that their ""radio dispatch"" as advertised on their website is apparently not to assist the customer. There is no corrective action if they miss a pick-up. You're just out of luck, and though they may tell you they'll come on another day, don't count on it. Your trash will sit there until the driver (whom they can neither locate nor contact) decides to come by and pick it up. If you are repeatedly missed, just go ahead and look for another service, because their phone staff can't help you and their Operations Manager ""doesn't talk to customers"". That's a quote from the phone staff. Save your self some time and money and try someone else!! CUSTOMER NO SERVICE!!! Cons: NO SERVICE. Sporadic pick-up and no correction for missed pick ups. more

Great customer service. I have had their service for a long time. The drivers are so professional. My son loves watching their truck come down the street. Everytime he is out their the driver stops and shows him how it works. Also, they have been so easy to use. Their website is good too. Pros: Very friendly service. They will bend over backwards to fix a problem Cons: Not enough services like theirs more

We were customers of CLM for about 7 years. A mix up in our automated billing with our bank caused our account to fall behind. We never received notice of suspension. When the error was found, I quickly sent payments in. We received bill that showed us as only owing $5 then another for $40 and got different answers from different CSRs. What was particularly annoying was our bank sent electronic transactions yet CLM takes 14 days yes, 14 days, to processes an electronic transaction. After getting everything cleared up, or so I thought, I was promised a pick up (after 3 weeks without trash pickup), well, the trash was not picked up as promised. When I called the same day, I was told that they cannot pick up the trash and would have to wait another week. Now, I know the trash trucks and their drivers have radios-I had them use it one time to find out what was going on-being a customer for 7 years was not good enough to get our trash picked up. Their ""customer service"" is customer no-service. So I fired them and we are using ADM Sanitation-which allows us to use our own trash cans. I should have known something was up with CLM, one time we had a lot of trash so we put our own trash can out with CLM's and they threw the can away! So I don't recommend CLM at all. Pros: When they pick up trash, they are good Cons: Any problems and the service falls apart more

I have been with CLM Sanitation for 15 years and never have a problem with their service. They switched to the automated garbage truck and the service is just as good. Whenever I have to call them, they have great attitudes and ever better customer service. Everything is dealt with promptly and I would recommend this company to anyone. 20 years in the business and still the lowest price!!! more

Bad service, On hold for hours at a time, Never return messages, Constantly changing pick up dates and no reminders given. I do not recommend them at all. more