Washington Pacific Eye Assoc

Dr. Jessica Lee was very professional and knowledgeable. She took the time to answer all my questions and the glasses prescription she gave me worked perfectly for my job! She was very friendly and gave one of the most thorough exams I have ever had! The office is in a very convenient location, in downtown Kirkland. more

I had a great experience at Washington Pacific Eye Associates. Dr. Lee was fast, professional, communicated clearly and thoroughly, and she was able to treat my condition with zero complications. Dr. Lee also was very flexible in making herself available for follow up appointments. She was able to accommodate my schedule on very short notice, coming in before working hours to accommodate my busy schedule. All in all I felt that I received the utmost in high quality medical care from Dr. Lee, and the service in her office was outstanding. more

I have been to four different eye doctors for my eyes in the past 10 years. I have never had such a negative experience. This company is terrible. I switched eye doctors for insurance reasons, and after this experience I am back to square one, and looking for a new eye doctor. They completely messed up my prescription. I ordered almost a year supply of contacts, and I cant even read the television clearly. They told me that my prescription had DECREASED by MORE THAN A WHOLE DIOPTER from my previous prescription. Really? more

Terrible experience! Each of us made several trips to the office for an exam and contact lens fittings. They determined 2 of the 3 of us had eye infections, one which never seemed to clear. The front staff was uninformed, and had poor communication skills. They accidentally cancelled one of my appointments (which date I waited for and had made intentionally because of insurance eligibility). Then double booked me and I had to wait 50 minutes to see the Doctor when I was told I would have to wait 10-15. They forgot to order my daughters trial lenses. She had to wear 2 different types of lenses while we waited for them to ""rush"" the order, which took and additional 5 days. I spoke with one Dr Lee and expressed my concerns. The subsequent visits were equally as bad. My contact order was charged more than I had been quoted/approved and they required payment when my daughter got there to pick them up. Every visit was problematic. It took 4 weeks and each of us multiple trips to Kirlkland to finally get desperately needed contact lenses. It became a comedy of errors. more

The staff and doctor here are amazing. The people at the front are so friendly and kind. I had a lot of questions and they were all answered without making me feel like I was an imposition on them. I felt like the level of knowledge of the physician, Dr Jennifer Lee was well above those that I have had before. I have some complex eye issues and I felt like I was in excellent hands. I would recommend these people to anyone. I have already told many people I love. I was seen initially as an emergency patient. I did have to wait to be seen, but since then there have been few times that I had long waits. If I have a problem, they always get me in to be seen. I also happen to love the glasses in the optical. Jae, the optician is honest and has great taste. He always tells me if something doesn't look right or if something looks great. It was a great experience Pros: Kind friendly people, great care, wonderful service Cons: Parking on summer evenings is really tough! more