Walter E Smithe Furniture

I went into the Skokie store about 6 months ago and was warmly greeted by a very helpful, non pushy sales lady. She was just great! Not only did I find out she was a sales person but, also a trained designer. This was fantastic seeing I just moved to Skokie and needed all sorts of things for my new home. She helped me through the process of getting floor plans together by coming out to my home and looking at everything I already owned and was able to pick out new things for my living room, dinning room, and my master bedroom. Everything looks just perfect! I get so many compliments when I have company over. The best part was she was able to stay within my budget. The quality of the furniture is unreal, the warranty is excellent and the customer service staff was extremely helpful. I will for sure be back to do my basement in the fall! more

I went to Walter E Smithe after 4 years of having a daybed and unwilling to make a decision on such a large purchase. I recently bought a condo in the city and was excited to buy something that would be a great piece that I would have forever. I went to the Skokie store and dealt with a fantastic salesperson, who helped me pick out just what I was looking for and some fantastic fabrics. That is when things went downhill. I waited a month without a call and called myself(after they told me that they would call ever 2 weeks with a progress report) only to find out that one of my fabrics for the 2 small accent pillows was discontinued and the manufacturer was not willing to start production without all fabrics chosen. I had to wait to go in, but when I finally did they told me that they would rush it through. 5 weeks later I was given a delivery date and when the day arrived the allotted delivery window passed with no sofa and no phone call. I then started calling everyone and finally got the word that my furniture was to be delivered 2 hours later. When they came, the delivery man checked out the pathways to get the sofa in, tried to cram it in the door distroying 2 walls and a doorframe, only to have it not fit and put it back in the truck. I have made several phone calls over the past few days, with no resolution yet. DONT SIGN THE WAIVER NO MATTER WHAT THEY SAY. I was misled by the delivery people who told me there would be a scratch on the wall but no further damage and it would fit fine but it did not. I then called and was told by the delivery organizer that I signed the waiver so therefore they had no liability, she then told me that if it did not fit into the home, in the contract I signed it stated that if it did not fit it was my problem. more