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Businiess name:
Walter E Smithe Furniture
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Review by:
citysearch c.
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Review content:
I went to Walter E Smithe after 4 years of having a daybed and unwilling to make a decision on such a large purchase. I recently bought a condo in the city and was excited to buy something that would be a great piece that I would have forever. I went to the Skokie store and dealt with a fantastic salesperson, who helped me pick out just what I was looking for and some fantastic fabrics. That is when things went downhill. I waited a month without a call and called myself(after they told me that they would call ever 2 weeks with a progress report) only to find out that one of my fabrics for the 2 small accent pillows was discontinued and the manufacturer was not willing to start production without all fabrics chosen. I had to wait to go in, but when I finally did they told me that they would rush it through. 5 weeks later I was given a delivery date and when the day arrived the allotted delivery window passed with no sofa and no phone call. I then started calling everyone and finally got the word that my furniture was to be delivered 2 hours later. When they came, the delivery man checked out the pathways to get the sofa in, tried to cram it in the door distroying 2 walls and a doorframe, only to have it not fit and put it back in the truck. I have made several phone calls over the past few days, with no resolution yet. DONT SIGN THE WAIVER NO MATTER WHAT THEY SAY. I was misled by the delivery people who told me there would be a scratch on the wall but no further damage and it would fit fine but it did not. I then called and was told by the delivery organizer that I signed the waiver so therefore they had no liability, she then told me that if it did not fit into the home, in the contract I signed it stated that if it did not fit it was my problem.
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