Virginia Tire & Auto

As usual, very professional and quick. Bobby, the manager, continues to treat everyone with great customer service. I've been going to Backlick Shell for over 25 years. more

The staff are professional/knowledgeable and keep me and my vehicle safe on the road. Thanks all! more

My service experience was great and easy. I made an appointment online, dropped my vehicle off and two hours later they called to pick up my vehicle. Very easy and quick. more

Even though they weren't able to find anything wrong with the car until I was leaving they took good care of me and didn't make me feel like an idiot! more

Competent, friendly, and on-time more

These guys are thorough, fast and punctual. When they perform services on your vehicle and make recommendations, listen, it will save you money from major repairs in the future by following their recommended maintenance and schedules.. more

I have been taking my car here since I purchased it and have never been let down. I highly recommend them for tires, repairs and service. more

Brought our son's 1998 Honda Accord in for a Oil change, tire rotation and look over. Did the work, gave us future recommendations, but didn't try to sell us anything we didn't need. more

Always dependable and I trust what they say and recommend. I would use them anytime. more

I received excellent service and pricing from Rick Mendez as always. more

I've been taking vehicles here for years, and usually receive good service. This time, though, many things were less than satisfactory. First, after getting a flat tire on my drive to work, I changed the tire, got to work, and called VA Tire & Auto to schedule a service appointment for that afternoon. Yet, when I arrived, they had no record of my appointment. I agreed to get two new back tires and an alignment, and was told the work would take about two hours. I arranged for a ride home, and returned later to learn that additional work would be required to get the vehicle in proper alignment, and that work couldn't be completed until the next day (strike two). VA Tire/Auto provided a loaner car for me (handled smoothly and well; the most positive part of a frustrating experience), and I returned the next afternoon, paid for the services, and went to my vehicle, where I discovered the spare tire, jack, etc. sitting open in the trunk, rather than being re-stowed and re-stored...strike three. I confirmed with the service desk that it should have been stowed (the vehicle had been there for 24 hours at this point, and the work was to have been completed in the morning), but did not have time for this to be done then, as I had an appointment elsewhere. more

Everything was done perfectly, and in a relatively short time. more

Sense of Emergency. Exceptionally Good Customer Service. more

Also deliver prompt, accurate, and service with INTEGRITY! more

I received an oil change and it was done speedily. The store is newly remodeled and felt open and airy. I liked the little playhouse for the kids - makes waiting much more enjoyable. more

Two of my vehicles serviced before 9AM on a Saturday! Great to have the rest of the day to care for all the other busy stuff! more

As usual, all work performed was excellent. The staff keeps you informed of all work completed and the bonus is most of the time, the final bill is less than quoted. more

Fast and customer service the best! more

Clean place, Friendly Staff and Service is fast. more

Had a problem with my car engine not firing right. Not being technically qualified to identify the problem, described what was happening to the technician. He checked it out and called me to tell me what the problem was. The repairs were done quicker than I anticipated. The problem was corrected and the car run as it should. more